the customer service of greyhound in Montréal they didn't seem co-operative.. they got cameras everywhere.. it's easy to check it what happened with my passport... I am disappointed with the service. Walid B. February 15, 2020We were reassigned to a different bus that was not under greyhound after our bus being delayed over 8 hours. I’d like a compensation. Thalia H. February 8, 2020I am very upset my bus was supposed to leave at 11. 00 clock pm we was delayed I am not happy it was very inconvenient they kept moving so they could clean the place was extremely dirty they let us around the people was all night we were in the station unto 8, 30 the next morning very tired not no accountability we were yet treated like animals moving us from one side of the building to the next I don’t want to use greyhound anymore the services was horrible I planning make a complaint about I have taken greyhound for over twenty years and never experienced this level of inconsistency and inconsideration I feel horrible and sick from this night 2/8/2020 my ticket was for the 7th of febYvette S.
Very dissatisfied. Love this company. The employees are cool, and kind, When traveling back and forth from Montreal, to New York, this is my go to transport. Luciano A. August 31, 2022Ronald the driver was really great and caring. Unfortunately there were lots of foreigners from France on board and the border crossing was very delayed. We could’ve spent less time at the frontier rest stop as well. It’s a long long ride but people were quiet and respectful for the most part. We had to switch bus in Albany and the second one was full so we had to sit down right behind the driver who aggressively asked us to wear a mask during all the trip when the rest of the bus had no obligation to do so.
AT did fine with a bus waiting and ready to go an hour ahead of time. Had to stay outside in the cold for over 30 minutes as the bus got service. Some passengers had young children with them. Junior Jessy G. January 10, 2022Positive: Bus was comfortable and clean Negative: Bus driver's attitude, a real jerkTerrible way of dealing with people when these persons have to make do and defend / protect themselves vis a vis the sudden closing of the Canadian border.
Lina Marcela L. July 4, 2022I was pleasantly surprised by my bus trip to Montreal after the Amtrak trains had stopped running due to Covid. The driver from Albany to Montreal was really nice and quite professional. He communicated to us in great detail throughout our trip. I will definitely consider taking Trailways again. The bus was comfortable.
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The driver gave plenty of information although he had a thick accent that made it hard at times to understand. We had a rest stop and were well briefed for the border crossing. Nice trip, but the driver (actually, a very good and gentle driver) didn't announce that the bus wouldn't go through Albany. It's OK, I just was surprised that we never went through it and was a bit worried that we were late on schedule. Bus was only late due to travelers not pre-preparing for Canadian border document requirements.
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We finally managed to come back to Montreal thanks to the goodwill of some policemen and customs officers and in spite of the antipathy of Adirondack Trailways staff, especially the supervisor in charge of Albany station on that night. Greyhound staff at Port Authority was very friendly and helpful! Bus driver was funny and awesome! The machines at the station where unable to print my ticket therefore I had to ask for the driver to accept me on the bus without a printed ticket. It was very nerve racking because I called greyhound and they were very indifferent about my situation and I knew my trip back home depended on the driver's judgement.
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New York, NY → Montreal, QC Bus: from €89 | Greyhound US, Adirondack Trailways, OurBus | BusbudSeats were comfortable. My only complaint was wrt the name of the border crossing into Canada and the time. The staff at the port authority station gave me a name that was not on the list and had no idea of the time of crossing the border. The staff were a little rough with luggage. Ronald William W. September 29, 2022The contact services are so awful that I couldn't even cancel my journey, nevermind mind contact a staff member.
Thankfully the driver was really nice and accepted me on the bus. Tatianna D. February 26, 2020Good experience overall, but the outlets should not be advertised as functional for charging when none of them actually work. David B. February 18, 2020It was not confortable as a trip, plus I lost my passport when I've arrived at the bus station at berri...
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Guillaume B. August 15, 2022My way to nyc was fine. The way back was very uncomfortable. Bus driver was good thoughNoah Shimon A. July 29, 2022Thé bus driver was great, there was a customer altercation which caused the delay. The passenger was being very difficult and agressive and thé bus driver handled it in a professional manner. I wrote that the bus arrived early in Montreal but perhaps it was the time on the ticket that was incorrect(? ) my ticket said arrival at 3:40 am not 2:30( which is when we arrived). A bit inconvénient as I had arranged pickup at 3:45. The staff at Port Authority was helpful to me, I also liked having access to wifi during the trip, I had to prepare some work activities and the connection worked pretty well. I would suggest the bus sits should have tables to support the laptop.
New York to Montreal Train - Amtrak Tickets $70 | Wanderu Find the best deals on train tickets from New York, NY to Montreal, QC. You can compare the best prices from all train lines and book online directly